Introduction to Troubleshooting (EDU-260) - Part 1 of 2
Level 1 support and administrator group
This course aims to provide the knowledge required to effectively troubleshoot level one issues. You’ll learn to follow the troubleshooting process and localize, isolate, and diagnose basic issues, as well as get an overview of the fundamental troubleshooting tools, self-help options, and guided assistance from Zscaler.
Course outline
Introduction
-
Troubleshooting Process
- Introduction to Troubleshooting
- Logical Approach to Troubleshooting
- Troubleshooting Process
- Troubleshooting Flow
Troubleshooting Tools
- Troubleshooting Tools
- Zscaler Client Connector Packet Capture
- Zscaler Client Connector Logs
- Understanding the Zscaler Client Connector Logs
- Troubleshooting SAML Authentication Issues
Self-Help Service Options
- Three Primary Resources
- Navigate to the Self-Help Options
Getting the Help You Need
- What to Do Next
- Customer Support Services Demonstration
Zscaler Support Services
-
Recap
-
Self-Guided Lab Details
Prerequisites
Introduction to Troubleshooting (EDU-260) Part 1 of 2 e-learning
Proficiency
Learn the key skills that will equip you to troubleshoot issues by leveraging Zscaler's best practice process flow and tools, self-help option, and support services.
Description
The lab environment is designed for carrying out the lab exercises in our provided manual. Your lab environment contains the resources needed to test secure user access to the internet through the Zero Trust Exchange. Your virtual lab environment will start with:
- A virtual PC you may use for troubleshooting and testing as an end user
- Login credentials for the user and admin accounts you need
- A lab manual with a set of lab exercises to guide your learning
Duration
2.75 hours
Type
Self-Guided Lab
Completion criteria
Complete all lab exercises
Available language
English
Price per seat
$300 (1 EDU credit)
Self-guided Lab Outline
About the Introduction to Troubleshooting -
Part 1 of 2 – Self-Guided Lab
- Lab Description and Scenario
- Lab Setup
- Lab Topology
- Virtual Lab Networking
- Lab Access Information
Lab 1: Connecting to the Virtual Lab
- Task 1.1: Test Your Lab Access and Start Your Environment
- Task 1.2: Join the Corp: Client PC to the Student FQDN on Azure Active Directory
- Task 1.3: Test Zscaler Academy Portal SSO Access
- Task 1.4: Download Client Connector Installation Package for Testing
- Task 1.5: Install Client Connector with CLI Options
Lab 2: Troubleshooting
- Task 2.1: Check Client Connectivity to the Zero Trust Exchange
- Task 2.2: Check ZIA Authentication
- Task 2.3: Check ZPA Authentication
- Task 2.4: Check Zscaler Client Connector Connectivity
- Task 2.5: Check Internet Access Policy
- Task 2.6: Check Zscaler Connectivity
- Task 2.7: View Support & Diagnose Logs
- Task 2.8: Export Logs and Capture Packets at Zscaler Client Connector
Test Details
Prerequisites
Introduction to Troubleshooting (EDU-260) - Part 1 of 2 e-learning
Duration
45 mins
Test format (indicate number and type of questions, e.g., “50 multiple-choice questions”)
17 multiple choice questions
Available language(s) (list in alphabetical order, separated by commas)
EN
Price per attempt (use format: “US$X (Y credits)”)
NA
Customers
Partners
